News

SRAM Issues Voluntary Recall

CHICAGO, IL (BRAIN)—SRAM is working with the U.S. Consumer Product Safety Commission to announce a voluntary recall on its 10 speed PowerLock chain connector. SRAM has determined there is a potential for the PowerLock connector link outer plate to fail.

IMPORTANT NOTE:

-SRAM 8 speed chains and PowerLinks are not affected.
-SRAM 9 speed chains and PowerLinks are not affected.
-SRAM 10 speed chains are not affected.

The following steps should be taken by dealers:

1. PowerLock Connector Link - identification and action
- Inspect all new and used bicycles in your store that include a SRAM 10 speed chain.
-Locate the PowerLock connector link on chain.
-Locate letter stamped onto end of PowerLock connector link.
-PowerLock connector links with letters "M" and "N" should be removed from the chain and set aside for shipment back to SRAM.
-Contact SRAM Dealer Service for replacement PowerLock connector links and to arrange for return shipment of affected PowerLock connector links back to SRAM.
-Replace affected PowerLock connector links with new connector links provided at no charge by SRAM.

2. PowerLock Connector Link - removal and replacement
-Replace PowerLock connector link if date stamp is letter "M" or "N."
-Removed affected PowerLock connector link with chain tool (both pins). Drive the larger diameter end of pin out of link by positioning pin removal tool against small pin diameter. Repeat; second pin.
-Install new PowerLock connector link.
-Fit chain, insert both halves of the PowerLock into the chain ends and bring the ends together on the bottom side of the drivetrain (no tension side).
-Pull chain apart until you feel some resistance.
-Rotate the chain so the PowerLock is positioned on the top side of the drivetrain.
-Pedal forward while holding bike firmly in place until you hear click sound. The PowerLock is now on its place and safely closed.